Shipping policy
When will I get my order?
Zanze Shipping Policy
At Zanze, we pride ourselves on being an exclusive brand that embodies individuality, expression, and uniqueness for our cherished Icons. Our commitment to these values extends to our shipping process, ensuring it reflects our dedication to sustainability and quality.
Made-to-Order Exclusivity
Zanze does not hold inventory. Every piece is crafted after an order is placed, maintaining our commitment to sustainability and exclusivity. This minimizes waste and ensures each item is made specifically for you, aligning perfectly with our ethos.
Shipping Timeline
Please allow 14-21 days to receive your order, regardless of your location. Quality and sustainable production take time, and we appreciate your patience as we uphold our standards.
Free Express Shipping
To compensate for the production time, we offer free express shipping. Once your item is crafted and quality-checked, it reaches you swiftly and securely.
Sustainable and Quality Production
Every item undergoes rigorous quality control to meet our high standards. Our sustainable production process is a necessary commitment to reducing environmental impact and maintaining exceptional quality.
Accountability and Transparency
We keep you informed at every stage, from production to delivery. Our commitment to accountability means you can trust we are dedicated to delivering your exclusive Zanze piece in perfect condition.
Join the Zanze Movement
By choosing Zanze, you join a community that values sustainability, quality, and individuality. Thank you for being part of the Zanze movement.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
You can always contact us for any refund question at Customercare@zanzewrld.com.