FAQ'S

 

When will I get my order? 

Usually, it takes 3–5 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

●  USA: 3–4 business days 

●  Europe: 6–8 business days

●  Australia: 2–14 business days

●  Japan: 4–8 business days

●  International: 10–20 business days 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

 ●  Check your shipping confirmation email for any mistakes in the delivery address 

●  Ask your local post office if they have your package

If the shipping address was correct, and the package wasn't left at the post office, get in touch with us at Customercare@zanzewrld.com with your order number.

Orders 

How are your products made? 

"Our products are meticulously crafted with quality and sustainability in mind. Each piece undergoes a thoughtful design process, where we prioritize premium materials and ethical manufacturing practices. We work closely with our suppliers to ensure that every step of the production journey aligns with our commitment to quality and responsibility. From sourcing materials to the final stitching, our products are made with care and attention to detail, reflecting our dedication to both craftsmanship and environmental consciousness."

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Customercare@zanzewrld.com. 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at Customercare@zanzewrld.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 

What’s your return policy? 

"We're committed to quality and sustainability, creating limited drops to minimize environmental impact. Each item is crafted with care and attention to detail. While we do not offer buyer's remorse returns, we stand behind the quality of our products. If you receive a damaged or mislabeled item, please contact us at Customercare@zanzewrld.com immediately after delivery to arrange for a return or exchange."

 Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Customercare@zanzewrld.com with photos of wrong/damaged items and we’ll sort that out for you. 

Can I exchange an item for a different size/colour? 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at Customercare@zanzewrld.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!