ZANZE FAQ

 What makes ZANZE unique?

At ZANZE, we pride ourselves on exclusivity and sustainability. Each piece is made-to-order, ensuring minimal waste and maintaining our commitment to individuality, quality, and ethical production.

How long will my order take?

Delivery: 14-25 days worldwide.

Our products are crafted with sustainability and premium quality in mind, and this thoughtful production process takes time. While our fulfillment period is a bit longer, we ensure every item is made to the highest standard. We appreciate your patience as we create something special, and we’re confident it will be worth the wait!

Will I be charged customs for my order?

  • International orders may incur customs or tax fees.
  • These charges are determined by your local customs office and are beyond our control.
  • Please check with your local customs office for more details.

What is ZANZE’s approach to sustainability?

We integrate sustainability into every step of our production process:

  • Organic Cotton: Grown without pesticides, chemical fertilizers, or GMOs, using eco-responsible farming methods that save water and energy.
  • Eco-Friendly Inks: Free from toxins and 100% biodegradable.
  • Sustainable Accessories: All trims, labels, and threads are responsibly sourced or made from recycled materials.
  • Fair Trade: All garments are manufactured in Portugal under ethical labor practices.

Where are ZANZE products made?

Our garments are proudly crafted in Portugal, known for its high-quality fabrics and craftsmanship. We work exclusively with manufacturers who adhere to fair trade principles, ensuring safe working conditions and fair wages.

How do I track my order?

We will send you a tracking number once your order is shipped, allowing you to monitor its progress until delivery.

What if I need to return or exchange an item?

Please contact us at Customercare@zanzewrld.com for any refund or exchange inquiries.

Why does ZANZE use made-to-order production?

Made-to-order production allows us to maintain our exclusivity and minimize waste. This aligns with our ethos of sustainability and individuality while ensuring each item is crafted specifically for you.

What is the ZANZE Icon Access Card?

The ZANZE Icon Access Card is your exclusive pass to the ZANZEWRLD community—a symbol of belonging to a movement that values uniqueness, style, and exclusivity. This card grants you priority access to limited-edition drops, giving you the first pick of our most coveted collections before they sell out. You'll also receive priority entry to exclusive events, POPs, and special collaborations, putting you at the forefront of everything happening within ZANZE. It's not just a card; it's a statement—a badge of honor that represents your connection to the world of ZANZE. Keep it, and it’ll always serve as your gateway to the best of what we have to offer.

How can I contact ZANZE for more questions?

We’re here to help! Reach out to us at Customercare@zanzewrld.com, and we’ll get back to you promptly.